1. AP Pension is the data controller – our contact information

AP Pension is the data controller for the processing of the personal data we hold about you.

You will find our contact information below.

AP Pension life insurance limited company

Østbanegade 135
2100 Copenhagen Ø
CVR number: 18 53 08 99
Phone: +45 3916 5000
E-mail: kundecenter@appension.dk

If you have any questions about our processing of your data, please contact our Data Protection Officer.

E-mail: dpo@appension.dk

Mail: Østbanegade 135, 2100 Copenhagen Ø,
attn: 'Data Protection Officer.

If you apply for a position at AP Pension, you can find out more about how we process your data in the recruitment process here (in Danish).

2. The purposes of the processing of your personal data

As a life insurance company, AP Pension is subject to the Financial Business Act and the rules on data protection in the General Data Protection Regulation and the Data Protection Act. In relation to the operation of life insurance business, we collect and process personal data about our customers and other persons who are related to pension agreements or otherwise have a contact with us. You can read more in the following about the different types of purposes that form the basis of our processing.

When you click on the purpose you are interested in, you can read more about where AP Pension collects the information, to whom we disclose the information and what the basis for processing is.

3. Transfer of personal data to third parties

In certain cases, AP Pension discloses your personal data within the AP Group for internal administrative purposes. Furthermore, relevant personal data will be disclosed to public authorities (e.g., the Danish Tax Administration and the Danish Financial Supervisory Authority), advisers, subcontractors, partners, and data processors.

AP Pension uses suppliers and partners who handle tasks for AP Pension. This means that your personal data is processed by suppliers and partners (data processors) when necessary for the data processor to perform the task in question for AP Pension.

AP Pension protects your personal data, and in the event of transfer of personal data to data processors in countries outside the EU/EEA, e.g., by hosting or support services from one of our data processors, we ensure that a high level of protection is maintained.

AP Pension strives to use data processors within the EU/EEA and, when this is not possible, data processors in countries where the EU Commission has decided that the level of protection essentially corresponds to the level applicable in the EU (safe third countries). When transferring personal data to data processors in other third countries, AP Pension ensures an adequate level of protection by using the EU Commission's standard contracts for the transfer of personal data to countries outside the EU/EEA or by securing other relevant transfer basis.

4. Storage of your personal data

We store your personal data in accordance with the statute of limitations in force at any time. This means that we delete your personal data no later than ten years after your customer relationship with AP Pension has ended. We store your data in the intervening period in order to comply with legal obligations in relation to reporting to the Tax Administration, information obligations, documentation under anti-money laundering rules and the like.

If you are refused insurance acceptance, AP Pension deletes data after three years. It happens automatically, and you will not hear from us in connection with deletion happening.

Offers that are not accepted will be automatically deleted from our offer portal after one year.

If it becomes necessary to reload a backup, we make sure to remove personal data that has previously been deleted from the systems in operation.

In general, however, we make sure to delete personal data that is not necessary in connection with your customer relationship.

5. Automated decisions

AP Pension does not make automated decisions within the General Data Protection Regulation.

6. Your rights

Under the General Data Protection Regulation, you have a number of rights in relation to our processing of information about you. You can read about them below.

If you want to exercise your rights, please contact us.

Right to view information (right of access)

You have the right to gain insight into the information that AP Pension processes about you.

Right to rectification (correction)

You have the right to have incorrect information about yourself corrected.

Right to erasure (Right to be forgotten)

In special cases, you have the right to have information about you deleted before the time of our general deletion occurs. You can read more about our deletion rules above.

Right to restriction of processing

In certain cases, you have the right to have the processing of your personal data restricted. In this case, we may in future only process the information (except for storage) with your consent or for the purpose of establishing, exercising, or defending legal claims or to protect a person or important public interests.

Right to object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data.

You can also object to the processing of your data for direct marketing purposes.

Right to transmit information (data portability)

In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.

Withdrawal of consent

If our processing of your personal data is based on consent, you have the right to withdraw your consent at any time. You can do this by contacting us at the contact details listed above in point 1.

If you choose to withdraw your consent, it does not affect the lawfulness of our processing of your personal data based on your previously given consent and up to the time of withdrawal. If you withdraw your consent, it will therefore only take effect from this time. You should be aware that we may be entitled to process your information on a different basis for processing than consent.

You should be aware that the consequence of withdrawing consent may be that you cannot be a customer of AP Pension or that we cannot process a specific request from you where the processing is based on data that must be obtained with consent.

You can read more about your rights in the Danish Data Protection Agency's guide on the rights of data subjects, which you can find at datatilsynet.dk

7. Complaint to the Danish Data Protection Agency

You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. However, you should always first contact AP Pension if you believe that we have processed your personal data in violation of the rules of personal data law. That way you can get our explanation of the case. You will find the Danish Data Protection Agency's contact information on datatilsynet.dk